FAQ
What types of wellness products do you offer?
We offer a curated selection of innovative wellness products designed to enhance your health and well-being. Our offerings include grounding sheets that promote better sleep and recovery, as well as advanced body slimming devices that target fat and improve skin texture. Each product is selected for its ability to combine ancient healing techniques with modern technology.
How do grounding sheets work?
Grounding sheets are designed to connect you to the Earth's natural electric field. By sleeping on these sheets, you may experience improved sleep quality, reduced inflammation, and enhanced recovery. The sheets are made from conductive materials that allow for the transfer of electrons from the Earth to your body, which can help restore balance and promote overall wellness.
What is the expected delivery time for my order?
Orders are processed within 1-3 business days. Once shipped, delivery times vary by region: 5-10 business days for the United States, 7-12 business days for Europe, 7-14 business days for Canada and Australia, and 10-20 business days for the rest of the world. Express shipping options are also available at checkout for faster delivery.
What is your return policy?
We have a 30-day return policy, which allows you to request a return within 30 days of receiving your item. To be eligible for a return, the item must be in its original condition, unworn or unused, with tags, and in its original packaging. Certain items, such as perishable goods and personal care products, are non-returnable.
How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment on our Order Tracking Page. If you have any issues with tracking, please contact our customer support.
Do you offer international shipping?
Yes, we offer worldwide shipping. However, please note that import duties and taxes, if applicable, are the customer’s responsibility. We are not liable for any customs delays that may occur during the shipping process.
Can I exchange an item?
The fastest way to ensure you receive the desired item is to return the item you have and, once the return is accepted, make a separate purchase for the new item. Please refer to our return policy for more details on how to initiate a return.
What should I do if my item is damaged or defective?
Upon receiving your order, please inspect it immediately. If you find that the item is defective, damaged, or incorrect, contact us right away. We will evaluate the issue and work to resolve it promptly.
How can I contact customer support?
If you have any questions or need assistance, you can reach our customer support team at therelief.store@gmail.com. We are here to help you with any inquiries regarding our products or services.